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07/05/2021
How to avoid FIT requisition rejections by Lifelabs
 
The reasons identified for the rejection of FIT requisitions by Lifelabs include:
 
1. Incomplete/incorrect address
 
      Solution: Please validate the address of the client prior to sending the requisition

2. Invalid health card
 
      Solution: Please validate the health card of the client prior to sending the requisition
 
      If the health card expired prior to March 1, 2020 the client needs to proceed to replace the card. If it expired after March 1, 2020 then it should be honoured.
 
3. Requisition has expired (only good for 6 months)
 
      Solution: Advise the client that the requisition expires at 6 months so completing the test prior to that time is required
 
4. Duplicate requisition
 
 
Also, sending requisitions in bulk, seems to create more challenges with rejections.
 
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